Jana Frank has been head of the Service Management research department at the Institute for Industrial Management (FIR) at RWTH Aachen since 2019. Her work deals with the transformation of production companies – from providers of products to providers of integrated solutions. In doing so, she focuses on the development and establishment of as-a-service business models. Her activities also deal with the development and marketing of digital services.
Jana Frank studied industrial engineering and materials engineering at RWTH Aachen. She has worked in the Service Management research department at the FIR since 2011, where she has established and led the research area for subscription business management for several years.
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