Digitalization and Artificial Intelligence (AI) are changing the future of work in production, services and processing. Companies ask themselves for which activities and processes the use of digitalization and AI is useful and necessary for competition. Despite massive productivity potentials, the introduction of new AI solutions entails considerable technical and organizational effort. The question of acceptance of AI systems by customers and employees is also decisive for success for many companies so far. Ultimately, companies need AI applications that on the one hand increase work productivity and on the other hand do not lead to a loss of confidence among customers and employees.
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